Frequently asked questions
Ordering your personalized MemoPortrait is easy! Follow these steps:
Upload Photos
Upload one high-quality photos of your loved one.
💡 Tip: For the best results, include a clear front-facing photo for Half-Body (2.4") and Standing Single Full-Body photo (head to toe) for Full-Body(4.7").
We Handle the Rest
Our expert designers will use your photos to create a lifelike 3D model, which will then be crafted with precision 3D printing.
Clear Front-Facing Photo (Mandatory)
Half-Body (2.4"): Photo should show the person's face and upper torso.
Standing Full-Body (4.7"): Photo should show the entire body from head to toe.
Ensure no blurry photos or face obstructions.
Seated poses
We can create seated full-body models. Due to material usage, the seated model will be 3.1" (whether it's a single person or couple seated).
Additional Reference Photos (Optional)
Please upload one primary photo for each product. If you have additional reference photos, you can email them to us directly.
Photo Quality
Low-quality photos will prevent us from creating the model. We’ll contact you if the photos don’t meet the requirements.
Glasses
Glasses are fine! We will include them in the final model.
No Large Accessories
For Full-Body models, avoid including large accessories like backpacks or bags. The model will focus on the person’s body only.
💡 Tip: Keep an eye on your email after placing the order for updates or questions about your photos!
Here’s what you’ll receive with your MemoPortrait:
3D-Printed Model
Expertly crafted using your photos (Note: base not included).
Standard Packaging Box
Shipping
📦 Current Estimated Timeline
Production: 12 business days
Express Shipping: 5–8 business days
Standard Shipping: 7–15 business days
Coverage: We ship to customers globally!
Returns & Refunds
Refund Window: You can request a refund within 2 days after placing your order, before we begin production.
Custom Products: Once production starts, refunds cannot be issued. This is a custom-made product and is therefore non-refundable unless damaged or defective.
Important Note
The figurine will closely resemble the photos you provide. However, due to the nature of the handmade process, slight differences in body shape and clothing details may occur. Please keep in mind that perfection is not guaranteed.
Honor Their Memory Forever
Create a timeless tribute with a custom 3D portrait that keeps their memory alive for generations.


A Personalized 3D Keepsake
Celebrate the life of a loved one through a unique and personal keepsake, capturing their essence in 3D form.
A Gift of Love and Remembrance

How it works?

Upload your photo
Upload 1-3 high-quality photos of your loved one.

We bring it to life
Our team carefully crafts your custom MemoPortrait, ensuring every
detail is just right.

Cherish the moment
Receive your finished MemoPortrait—a heartfelt keepsake to treasure forever.
